Privacy Policy

Last Updated: 15 May 2023

Welcome to Palmer Sales (“we,” “our,” or “us”). At Palmer Sales, located at 96 Bold St, Liverpool, GB L2G 2PA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website buycostumessales.com.

By accessing our website and purchasing our vintage costumes from the 1920s through 1990s, accessories, wigs, and masks, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you make a purchase or create an account.
• Payment Information: Credit/debit card details (Visa, MasterCard, JCB) or PayPal account information, which is processed through secure payment gateways.
• Demographic Information: Age range, gender, and costume preferences to enhance your shopping experience.
• Technical Information: IP address, browser type, device information, and pages visited on our site.
• Communications: Records of correspondence when you contact our customer service at [email protected].

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders for our vintage costumes and accessories
• To provide customer support and respond to your inquiries
• To improve our website, products, and customer experience
• To send promotional emails about new products, special offers, or other information we think you may find interesting (you may opt-out at any time)
• To prevent fraudulent transactions and ensure website security
• To comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information with:

• Payment Processors: Secure third-party services (Visa, MasterCard, JCB, PayPal) to complete transactions
• Shipping Providers: To deliver your orders to your designated address
• Service Providers: Companies that assist us with marketing, analytics, and website operations
• Legal Authorities: When required by law or to protect our rights, safety, or property

We require all third parties to respect your data security and handle your information in accordance with the law.

4. Data Storage and Security

Based in Liverpool, UK, we store and process data primarily within the European Economic Area (EEA). However, as we serve customers globally (excluding some Asian and remote regions), some data may be transferred internationally with appropriate safeguards.

We implement advanced security measures including encryption technology, secure servers, and restricted access to your personal information. While we strive to protect your data, no method of electronic transmission or storage is 100% secure.

5. Your Rights

Under data protection laws, including GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Object to processing of your personal data
• Request transfer of your data to another service
• Withdraw consent at any time where we rely on consent to process your data

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. These technologies help us remember your era preferences (1920s-1990s) and product selections.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Children’s Privacy

While we sell children’s costumes, our website is not directed at individuals under 16. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated “Last Updated” date.

9. Contact Us

Thank you for trusting Palmer Sales with your vintage costume needs and your personal information. We’re committed to protecting your privacy as you step back in time with our authentic period costumes.