FAQ

What types of costumes do you offer?

We specialise in high-quality costumes from iconic eras like the 1920s, 1950s, 1960s, 1970s, 1980s, and 1990s. Our range includes costumes for men, women, and children, along with accessories, wigs, and masks to complete your look.

Are your costumes suitable for international events like Halloween or cosplay?

Absolutely! Our costumes are perfect for themed parties, Halloween, cosplay events, and any occasion where you want to transform into a character. We take pride in offering detailed and authentic designs to make your transformation unforgettable.

What are your shipping options?

We offer two convenient shipping methods:
– Standard Shipping: £12.95 flat fee via DHL or FedEx, delivered in 10-15 days after dispatch.
– Free Shipping: For orders over £50, shipped via EMS, delivered in 15-25 days after dispatch.
Note: We ship globally, but some remote areas and parts of Asia may be excluded due to logistical constraints.

How long does order processing take?

We take 1-2 days to process your order at our Liverpool warehouse. This ensures every item is carefully checked and packed with care before dispatch.

Can I track my order?

Yes! Once your order is dispatched, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey with our reliable carriers: DHL, FedEx, or EMS.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes, we use secure encryption methods to protect your payment details. Your transactions are safe with us.

What is your return policy?

We accept returns within 15 days of receipt. Items must be unused and in original condition. Please contact our customer support team at [email protected] to initiate a return.

How do I exchange a costume for a different size or style?

Contact us at [email protected] within 15 days of receipt, and we’ll guide you through the exchange process. We want to ensure you have the perfect costume for your needs.

How can I contact customer support?

Our friendly team is here to help! Email us at [email protected] for assistance with any questions about delivery, tracking, or your order.

Where is Palmer Sales located?

We’re based at 96 Bold St, Liverpool, GB L2G 2PA. Though we’re a global shop, our roots are in the heart of Liverpool!